Email remains the preferred customer service channel for many customers. With AI Assistent's Email Integration your support mailbox becomes a smart, automated hub. Connect your existing business email address — such as support@yourcompany.com — and the AI immediately begins reading, analysing and processing all incoming messages.
As soon as an email arrives, the AI reads the full content and determines the urgency, subject and emotional tone of the message. Based on this, a priority is automatically assigned: complaints about broken services receive higher priority than general information requests. The email is then converted into a ticket and linked to the correct customer profile.
The AI then drafts a proposed reply based on your knowledge base, previous similar tickets and the specific question in the email. Your agent sees the draft reply directly next to the original email and can send, adjust or reject it with one click. As agents frequently revise drafts, the AI learns from those corrections and improves.
For fully automated responses — without human intervention — you can set rules per question type. Standard questions about opening hours, payment methods or return policies are automatically answered once the AI recognises them with sufficient confidence. More complex or sensitive questions are always routed to a human agent.