When a customer starts a conversation, AI Assistent identifies them within seconds. Based on the email address the customer is logged in with, previously submitted details or a verification link sent by email, the system links the visitor to the correct customer profile in your database. The bot addresses the customer by name immediately and has instant access to all relevant customer information.
Returning customers no longer need to look up their account or order number. The bot can see which products or services the customer uses, which tickets are open, when the last purchase was made and whether there are any outstanding invoices. This speeds up every conversation considerably while simultaneously increasing customer satisfaction.
For your agents, the benefit is equally significant. When a conversation is handed over to an agent, they see a complete customer card: name, contact history, purchases and the full chat history from the current conversation. There is no more time lost searching for customer details in a separate CRM system.
Customer recognition integrates seamlessly with your own database or the shared AI Assistent platform. Via the BYOD option you can connect your own customer database directly, so the AI always works with the most up-to-date customer information in your own systems. Privacy-sensitive data never leaves your own infrastructure.