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Smart AI Chatbot

Powered by advanced AI that understands context and learns from your data. The chatbot answers customer queries accurately based on your products, manuals and FAQs. It remembers the conversation context, switches effortlessly between topics and delivers answers that sound like they come from an experienced agent. The more data you add, the smarter the bot becomes.

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Automatic Customer Recognition

The bot automatically recognises returning customers based on email address or other identifiers. It addresses customers by name and links previous conversations to the correct customer profile. This gives every agent instant access to the full customer history, past purchases and open tickets, without the customer having to repeat themselves.

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Knowledge Base

Build your own knowledge base with a user-friendly CMS designed specifically for FAQs, manuals and product documentation. The AI searches all articles automatically to give customers the right answer. Organise content into categories, add images and publish articles used by both customers and the bot. Reduce support volume by up to 60%.

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Helpdesk with SLA

A full-featured ticket system with priorities, agent assignment and SLA timers that ensure no request is overlooked. Set response times per priority level, receive alerts for impending SLA breaches and track your team's performance with clear reports. Ideal for teams that want to deliver professional service.

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Website Crawler

The built-in crawler automatically indexes your entire website so the bot is always aware of all your content. Whether it's product pages, blog posts or service pages, the AI knows your website inside out. Updates are detected automatically, so the bot always shares up-to-date information with your customers without any manual effort.

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Document Processing

Upload PDFs, Word documents and other files, and the AI reads, analyses and fully understands their content. The perfect solution for technical manuals, product catalogues, warranty terms and other documentation customers frequently need. The bot quotes relevant passages and refers customers to the right document when useful.

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Multi-language Support

The AI automatically detects which language the customer writes in and responds fluently in more than 30 languages. Whether your customer speaks Dutch, English, German, French or Spanish, the bot switches effortlessly. Your knowledge base only needs to be written in one language; the AI translates answers in real time to the customer's language.

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Email Integration

Connect your business email address and let the AI read and analyse incoming emails. The bot suggests smart draft replies that your agents can send or adjust with a single click. Emails are automatically converted into tickets, linked to the correct customer profile and assigned a priority based on the content and urgency of the message.

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Bring Your Own Database (BYOD)

Business and Enterprise customers can host their own database on their own servers or cloud environment (Azure, AWS, on-premise). IIPN only stores connection details and basic billing data. All customer data — conversations, customer profiles, products, knowledge base articles and documents — lives entirely on your own infrastructure. You have 100% control over where your data lives, can revoke access at any time and comply with the strictest EU data protection regulations.

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AI Gateway

Eén intelligent endpoint voor Claude, GPT, Gemini en open-source modellen. Automatische failover, kostenbeheer en GDPR-compliant.

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AI Toolbox

Verbind uw AI met CRM, ERP en databases voor realtime antwoorden. Kant-en-klare connectoren of maatwerk via onze AI Experts.

NIEUW

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Einstein Voice

Push-to-talk spraakherkenning met lokale Whisper-verwerking. Geen Big Tech, EU-servers, 6 talen automatisch. Spraakdata wordt nooit opgeslagen. Starter: 5 min/maand gratis.