Language should never be a barrier to great customer service. With AI Assistent's Multi-language Support it no longer is. The AI automatically detects the language a customer writes in and responds fluently in that same language — without needing separate bots, separate knowledge bases or separate configurations.
More than 30 languages are supported, including all major European languages such as Dutch, English, German, French, Spanish, Italian and Portuguese, as well as Turkish, Arabic, Chinese and Japanese. The translation is not mechanical but contextual: the AI understands the intent of a question, consults your knowledge base and formulates the answer as a natural sentence in the customer's language.
Your own content only needs to be written in one language. The AI translates in real time, taking into account the technical or formal nature of your documentation. Terms specific to your industry that should not be translated are recognised and kept intact. You can set a glossary of industry terms and brand names that the AI must respect.
For international businesses and online shops this is a game changer. No need to hire a multilingual support team or maintain separate customer service mailboxes per country. One platform, one knowledge base, one AI — and still a personal, native-language experience for every customer, wherever they are in the world.