Why a custom AI personality?
The Einstein AI platform lets you fully configure your bot's personality — tone, name, language style, task boundaries — without writing a single line of code.
The system prompt
The system prompt contains: name and role, tone and style, task scope, safety instructions and language settings.
Advanced customisations
- Forbidden topics: Define topics the bot will not discuss.
- Brand dictionary: Ensure consistent capitalisation of brand terms.
- Response length: Set concise or detailed responses per channel.
- Signature: Add a fixed closing sentence to every reply.
All settings can be tested live via the built-in chat preview in the dashboard.